Information You Provide

• Name.
• Mobile number.
• Email address.
• Billing and delivery address.
• Order and transaction details.
• Farm, veterinary clinic or business details.
• Enquiries, feedback and customer-support communications.
• Reviews, photographs or testimonials you voluntarily provide.
• Information about an animal that you voluntarily share while seeking product assistance.

Please avoid sending unnecessary sensitive personal or medical information.

Information Collected Automatically

When you visit our website, we may collect:

• IP address.
• Browser and device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referral source.
• Cookie and analytics information.
• Approximate location derived from technical information.

Payment Information

Payments may be processed by authorised third-party payment gateways. PhytoCraft generally does not store complete card, banking, UPI PIN or other payment credentials.

We may use your information to:

• Process and deliver orders.
• Confirm payments and transactions.
• Communicate order and delivery updates.
• Respond to enquiries and complaints.
• Provide customer support.
• Recommend appropriate product information without replacing veterinary advice.
• Process cancellations, replacements and refunds.
• Improve our products, services and website.
• Detect fraud and protect website security.
• Maintain business and tax records.
• Comply with legal and regulatory obligations.
• Send marketing messages where you have consented or where otherwise legally permitted.

Where consent is required, we will seek it before processing your personal data.

You may withdraw consent for promotional email, SMS or WhatsApp communication at any time by:

• Clicking the unsubscribe option in an email.
• Replying "STOP," where supported.
• Contacting us at [privacy email].

Withdrawal of consent will not affect processing already completed lawfully. We may continue sending essential transactional messages concerning your orders.

We may use cookies and similar technologies to:

• Keep the website functioning.
• Remember user preferences.
• Understand website traffic and usage.
• Improve performance.
• Measure marketing campaigns.
• Provide relevant advertising, where permitted.

You can control non-essential cookies through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

We may share limited personal data with:

• Payment gateway providers.
• Courier and logistics companies.
• Website hosting and cloud-service providers.
• Customer relationship and communication platforms.
• Analytics and advertising providers, subject to applicable consent.
• Accountants, auditors, lawyers and professional advisers.
• Government bodies or authorities when legally required.

These parties should only use the information for the purpose for which it was shared and subject to appropriate contractual or legal safeguards.

We do not sell or rent personal data to third parties.

We use reasonable administrative, technical and organisational safeguards to protect personal data against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

However, no website, internet transmission or electronic storage system is completely secure. Therefore, absolute security cannot be guaranteed.

We retain personal data only for as long as reasonably necessary to:

• Complete the purpose for which it was collected.
• Manage customer relationships.
• Fulfil orders and warranties.
• Maintain accounting and tax records.
• Resolve disputes.
• Meet legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it, subject to applicable retention requirements.

Subject to applicable law, you may request to:

• Access information about your personal data.
• Correct inaccurate or incomplete data.
• Update your personal information.
• Request deletion of personal data no longer required.
• Withdraw previously provided consent.
• Raise a complaint about our data practices.
• Nominate another person to exercise applicable rights in specified circumstances.

We may need to verify your identity before completing a request.

Requests can be sent to [info@phytocraft.in].

Our website and products are not intended to be purchased independently by individuals under 18 years of age.

We do not knowingly collect personal data directly from children without appropriate consent. If you believe a child has provided personal data to us, please contact us so that appropriate action can be taken.

Some technology or cloud-service providers may process information outside India.

Where personal data is transferred or processed outside India, we will take reasonable steps to comply with applicable legal requirements and government restrictions.

Our website may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, and PhytoCraft is not responsible for them.

We recommend reviewing the privacy policy of every third-party service you use.

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The updated policy will be published on this page with a revised "Last Updated" date. Significant changes may also be communicated through the website or other appropriate channels.

For privacy questions, complaints or rights requests, contact:

We will acknowledge and respond to complaints within the period required under applicable law.