You must be at least 18 years old and legally capable of entering into a binding agreement to use this website or place an order.

If you are purchasing on behalf of a farm, veterinary practice, distributor, business or organisation, you confirm that you have the authority to act on its behalf.

PhytoCraft offers animal wellness, nutritional support and post-treatment recovery-support products.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, usage instructions, pack sizes and prices are accurate. However:

• Product images are for representation purposes and actual packaging may vary.
• Colours may appear differently depending on the device or screen.
• Product formulations, packaging or specifications may be modified when required.
• Availability is subject to stock and applicable regulatory requirements.

Always read the product label and instructions before use.

Information provided on this website, including articles, videos, product descriptions and educational materials, is intended only for general informational purposes.

PhytoCraft products and website content are not intended to:

• Replace professional veterinary diagnosis or treatment.
• Provide emergency veterinary advice.
• Guarantee prevention, treatment or cure of any disease.
• Replace medicines or treatments prescribed by a registered veterinarian.

Consult a qualified veterinarian before using any product, particularly if the animal is undergoing medical treatment, is pregnant or lactating, has an existing health condition, is receiving other medicines or supplements, or develops an unexpected or adverse reaction.

In an emergency, contact a qualified veterinarian immediately.

Products must be used only:

• For the animal species specified on the label.
• In the recommended quantity and manner.
• Before the stated expiry date.
• In accordance with storage instructions.
• Under veterinary supervision when recommended.

Do not use damaged, opened, expired, incorrectly stored or tampered products.

Individual results may vary depending on the animal's species, age, breed, health condition, nutrition, environment, treatment history and other factors. No specific result is guaranteed.

Submitting an order does not automatically mean that it has been accepted.

We may accept, reject or cancel an order due to:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraud or misuse.
• An incorrect or incomplete delivery address.
• Legal or regulatory restrictions.
• Events beyond our reasonable control.

An order is confirmed after successful payment and confirmation from PhytoCraft.

All prices displayed on the website are in Indian Rupees unless otherwise stated.

Applicable taxes, shipping fees and other charges will be displayed during checkout wherever applicable.

Payments may be processed through third-party payment gateways. PhytoCraft does not directly store complete debit-card, credit-card, UPI or net-banking credentials.

You agree to provide accurate billing and payment information.

Orders will be shipped to the address provided during checkout.

Estimated delivery timelines are indicative and may be affected by:

• Delivery location.
• Courier availability.
• Weather or transportation disruptions.
• Public holidays.
• Regulatory restrictions.
• Events beyond our reasonable control.

PhytoCraft will not be responsible for delays caused by courier partners or incorrect information provided by the customer. However, we will make reasonable efforts to assist in resolving delivery issues.

Order cancellations, returns, replacements and refunds will be handled according to PhytoCraft's published Cancellation, Return and Refund Policy.

Due to the health-sensitive nature of animal wellness products, opened or used products may not be eligible for return unless:

• The incorrect product was delivered.
• The product was damaged during delivery.
• The package was received in a tampered condition.
• The product was expired when delivered.
• There was another verified fulfilment error by PhytoCraft.

Customers should report such issues within 48 hours / 7 days of delivery by emailing support and providing: order number, description of the issue, clear photographs or an unboxing video, and images of the batch number and expiry date.

Refunds, when approved, will be processed to the original payment method within 7–10 business days.

You are responsible for providing accurate information, including your name, phone number, email address, billing details and delivery address.

PhytoCraft will not be responsible for a failed or delayed delivery caused by incorrect or incomplete information.

All website content — including the PhytoCraft name, logo, product names, photographs, illustrations, designs, videos, articles, text and graphics — is owned by or licensed to PhytoCraft.

You may not copy, reproduce, modify, republish, distribute, sell or commercially exploit this content without prior written permission.

If you submit a review, testimonial, photograph, video, suggestion or other content, you confirm that:

• The submission is truthful and based on your genuine experience.
• You have the right to share it.
• It does not violate another person's rights.
• It is not unlawful, misleading, offensive or defamatory.

Subject to your consent and applicable law, you permit PhytoCraft to display the submitted content for business and promotional purposes. We may remove submissions that violate these Terms.

You must not:

• Use the website for unlawful or fraudulent activities.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malware, harmful code or automated scraping tools.
• Submit false reviews or misleading information.
• Misrepresent or resell products in an unauthorised manner.
• Copy or misuse our intellectual property.
• Interfere with the website's availability, security or functioning.

The website may contain links to payment gateways, courier services, social-media platforms or other third-party websites.

These services are governed by their own terms and privacy policies. PhytoCraft is not responsible for their content, security, availability or practices.

To the maximum extent permitted by law, PhytoCraft will not be liable for indirect, incidental or consequential loss arising from:

• Improper or unauthorised product use.
• Failure to follow label instructions.
• Reliance on general website information instead of veterinary advice.
• Individual animal reactions or outcomes.
• Third-party services.
• Website interruptions.
• Events beyond our reasonable control.

Nothing in these Terms excludes any right or liability that cannot legally be excluded under applicable Indian law.

You agree to indemnify PhytoCraft, its owners, employees and representatives against claims or losses resulting from your:

• Misuse of the website or products.
• Violation of these Terms.
• Violation of applicable law.
• Infringement of another person's rights.

These Terms are governed by the laws of India.

Any dispute will be subject to the jurisdiction of the competent courts in [City, State], subject to any consumer rights or remedies available under applicable law.

PhytoCraft may update these Terms periodically. The revised version will be published on this page with a new "Last Updated" date.

Continued use of the website after an update constitutes acceptance of the revised Terms.

For questions, complaints or grievances, contact: